TPG continue to fail in a big way.
The service they are providing is awful. Packet loss, dropouts – totally useless when the main point of the connection is for developing web apps. Streaming video and downloads also stall, every time.
First I called, and got a message saying to call back later because the volume of traffic on their phone lines was so high (bad sign). So I emailed, and got an auto-responder saying that they would get back to me within two days – two days, for crying out loud!
But they couldn’t even keep that lame promise. Ten days later, I had still had no reply, so I emailed them asking them when they were planning to pull their finger out (in more polite terms, of course). I got a reply with a whole stack of cut-and-paste “internet for dummies” crap, instructions for IE/Win when I had told them in my first email I was on OS X, completely ignoring all information I had given them, no apologies.
I can therefore state that TPG are the worst ISP I have ever had to deal with, and would recommend scrubbing one’s own eyeballs with sandpaper before even thinking of signing up for an account with them. TPG, you fail.
Tags: broadband, fail, rant, tpg
There is a too long list about TPG’s misleading practices. I complained so many times with no solution but to leave! Stay away from TPG!
Mate, TPG is not the worst… TGP is a nightmare !!
i have had no problems with them… take a harden up pill. who else u going to go with …telstra 0 ISPs in aust are crap everyone knows that
My dealings with tgp hv been gd. When i was with telstra and dodo they sucked.
What is sad is this post is 2 years old and nothing has changed, If anything it has gotten worse since they introduced unlimited ADSL2+ plans.
I recently made a post about their substandard service myself http://www.tweakgeek.info/?p=387 Hopefully these articles can help others avoid the torture of becoming a TPG customer.